SHIPPING & RETURNS
SHIPPING POLICY
We are committed to delivering your order as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–3 business days.
Shipping Time
Estimated delivery time to the United Kingdom: 5–10 business days.
Please note that during peak periods (such as holidays), shipping times may be slightly extended.
Shipping Costs
We offer Free Standard Shipping on all UK orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery in real time.
RETURNS & REFUNDS
Your satisfaction is important to us. If you're not completely happy with your purchase, we’re here to help.
Return Window
You have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
-
The item must be unused and in its original condition
-
The item must be in its original packaging
How to Request a Return
To initiate a return, please contact our support team at:
support@aurecomfort.com
Include your order number and reason for return.
REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will gladly send a replacement or issue a full refund.
EXCHANGES
We currently do not offer direct exchanges. If you wish to replace an item, please request a return and place a new order.
CONTACT US
If you have any questions about shipping or returns, feel free to reach out to us at:
support@aurecomfort.com